Follow the steps below to quickly resolve issues relating to EdAlive products:
Step 1 Self Help!
- Read the QuickStart Card that came with your product
- Work through the Basic Trouble Shooting tips
- Consult our Knowledge Base for solutions to specific issues. The topics in our knowledge base are organised by product. You can find the relevant links in the “Support Categories” menu at the left of the screen.
Step 2 Seek Assistance
EdAlive products are available from many partners around the world. If you have a technical support issue that still requires attention after working through the above steps, then you should contact the relevant partner.
Did you purchased your product through an EdAlive partner?
See the list of EdAlive partners.
Did you purchased your product directly from EdAlive?
See our technical support contact details.