BRAINtastic! Topics

The list of topics below are ordered from most popular to least popular.

1. Client/Server installation instructions (Preview)

How do I install the program on our network? Applies to the Client/Server version of the program only. Overview The Network version of the program has a Server and Client component and can run on both Windows or Mac networks. EdAlive Server Installation: Install the server program, called the EdAlive Server, on your network server […]

2. The CD/DVD is not recognised in Windows 2000/XP/Vista (Preview)

Sometimes after inserting a CD/DVD, the drive does not recognise the disc. CD/DVD read issues can have many causes. After completing each of these possible solutions, test the CD/DVD to see whether or not the issue has been resolved. For any procedure that requires you to change current system settings, record the original settings before […]

3. Error: "This Application cannot run." (Preview)

When trying to run the program, the following error message appears: “This Application cannot run.” Running the program in Compatibility Mode may fix this problem. You can either manually set the Compatibility Mode or use the Program Compatibility Wizard to do this.

4. Running a program in Compatibility Mode (Preview)

On a Windows computer, some of the more common issues can be resolved by running the program in Compatibility Mode. Depending on your operating system, the following links may prove useful. Compatibility Mode in Windows 2000 Compatibility mode in Windows XP Compatibility Mode in Windows Vista. Try different compatibility settings until you find one which […]

5. Retrieving user passwords (Preview)

When the user logs into the game, an “Input Alert” screen appears with the error: “Incorrect Password” How can user passwords be retrieved? User passwords can be retrieved from the administration section. Simply login as the administrator by clicking the “Teacher/Parent” button for Spelling Force Version 1, or the “Admin” for Spelling Force Version 2. […]

6. Error: "Macromedia projector has encountered a problem and needs to close." (Preview)

When launching an EdAlive program, the following error occurs: ”Macromedia projector has encountered a problem and needs to close.” To resolve this issue, try the following suggestions. Possible Solution A Run the program in compatibility mode. Possible Solution B Open the QuickTime Player and select “Preferences” from the “Edit” menu. Under “Video Change” on the […]

7. Error: KRNL386.EXE (Preview)

When trying to install the program on Windows 95/98/Me/XP, the following error appears: “Install has caused an error in KRNL386.EXE” This problem may be caused by a conflict or lack of system resources. Check you have the correct system requirements and reinstall the program as follows: Close all programs. Disable any anti-virus and firewall programs […]

8. Error: "Set handle context entry point" (Preview)

When running the program, the following error appears: “Set handle context entry point” You can fix this error by deleting your temporary files.. You might also need to install the program manually.

9. Installation instructions (standalone version) (Preview)

How do I install the program on the local hard drive? Most EdAlive products come with a QuickStart card, which gives basic instruction for installing and using the program. See the QuickStart card that came with your CD.

10. Installing the software on multiple computers over a network (Preview)

Can the CD installer deploy the software on multiple computers over a network? Explanation Older versions of the installation program do not come with the ability to install the software on multiple computers over a network. However, there are several solutions to achieve the same result. These solutions are listed below. If none of these […]

11. Unresponsive installations on a Mac OS X (Preview)

When installing the program on a Mac OS X, clicking the “Install” button has no effect. This is a permissions issue. Log in as a computer administrator and try installing the program.

12. Converting/importing module data (Preview)

Can group and user data be converted or imported from one EdAlive Server module to another? It’s currently not possible to convert student and class data from one module to another. However, the latest version of BRAINtastic! Central Control allows you to import data from CSV (Comma Separated Values) format. See here Otherwise, each group […]

13. How can I add and remove users? (Preview)

In order for BRAINtastic! to store settings and record progress, it is necessary to create a user account for each person who will be using the program. Only a first name is required, but a last name and password may also be entered. Adding users from the administration section To create a user, select the […]

14. Application Error This application cannot run. Try restarting your computer. Mac OS X 10.4 or Later. (Preview)

An issue has been identified that effects Apple computers running Mac OS X 10.4, 10.5, 10.6 or 10.7 that are using case sensitive file systems. Upon running the application the following error is generated: Application Error This application cannot run. Try restarting your computer. Unfortunately, there is currently no solution to this problem. Please install […]

15. Creating a shortcut/alias (Preview)

How do I create a shortcut/alias to the program on the desktop? Presently, the default settings for program installers create a shortcut/alias on the desktop for all user accounts (previously, the installer only created the shortcut/alias for the currently logged in user). Use these instructions if a shortcut/alias was not placed on your desktop and […]

16. Error: "Unable to write to file." (Preview)

When logged on as a standard user on Windows XP, the following access errors occur when trying to use the program: “Unable to write to file. Press OK to continue.” Explanation This is a permissions issue. Solution To resolve the problem do the following: Log in as an administrator. Right click the program folder and […]

17. What are the minimum system requirements? (Preview)

You can find the minimum system requirements on the product index page.

18. Enabling the security tab on Windows XP (Preview)

To enabled the security tab on Windows XP, follow the steps below. Note that for Windows XP Home, you may need to follow these steps in Safe Mode. Open the Control Panel from the Start menu. Double click “Folder Options”. Under the “Advanced settings” section of the “View” tab, de-select “Use simple file sharing (Recommended)”. […]

19. Can the Network version be used as a standalone product? (Preview)

Can the Network version be used as a standalone product? If not, which version should I use? If you want to use the program as a standalone product, we recommend you use the School/Home/Standard version. While it is possible to use the Network version like a standalone product by running both the EdAlive Server and […]

20. Can BRAINtastic! import users? (Preview)

In response to requests from schools, we have added the ability to import users from a tab-separated or comma-separated text file. Currently the format of the file is: First Name, Last Name. Select the “Import Users Option” from the “Global” menu. When users have been imported, you can place them in groups by using the […]

21. Error: "This program has performed an illegal operation and will be shut down" (Preview)

When running the program, the following error occurs: “This program has performed an illegal operation and will be shut down.” Explanation This problem may be caused by a conflict or lack of system resources. Check you have the correct system requirements and reinstall the program as follows: Uninstall the program. Reboot your computer. Close all […]

22. Error: "General Protection Fault" (Preview)

When running the program on a Windows computer, the following error message appears: “General Protection Fault in Module ******.EXE at ****” Explanation This issue is probably caused by a conflict or lack of system resources. Solution Uninstall the program Reboot your computer. Disable any anti-virus and firewall programs that you have running. Delete your temporary […]

23. The installation program does not run automatically. (Preview)

After inserting the CD into the CD drive of the computer, the installation program does not run automatically. Explanation 1 You are using an Apple Macintosh with Max OS X. Solution Since the release of the Max OS X line of operating systems, Apple have dropped the feature of automatically running programs or opening files […]

24. Various graphical issues (Preview)

When starting the program, one or more of the following graphical errors appear: The program window is not aligned to the edges of the screen. The screen splits in half. The screen moves to one side. Lowering video hardware acceleration has been known to resolve these display issues. Updating your video drivers, and changing the […]

25. Error: "Fatal exception error" (Preview)

When running the program, the following error appears: “Fatal exception error” There are many potential causes to a fatal exception error. This microsoft article may be of assistance in resolving it.

26. Multiple client connection issues on a Mac (Preview)

When opening more than one EdAlive network program (e.g., BRAINtastic!, Typing Tournament, Ultimate Maths Invaders, Volcanic Panic!, Baggin’ the Dragon, Words Rock!), the client fails with a connection error. However, if you click “Search again” the client connects to the EdAlive Server without difficulty. Downloading and installing the latest EdAlive Server should fix this issue. […]

27. Error: "The ordinal 1334 could not be located..." (Preview)

When trying to run the program, the following error appears: “The ordinal 1334 could not be located in the dynamic link library IML32.dll.” If the OK button is clicked, a second error follows: “This application cannot start as it cannot create needed files. There may not be enough free disk space.” Explanation This problem is […]

28. Error: "decompression error" (Preview)

When trying to install the program, the following error appears: “decompression error” Explanation This problem may be caused by a variety of reasons. Solution If you are using an older version of the product, you can resolve this issue by performing a manual installation. Newer versions of the product do not come with manual installation […]

29. What is the QuickTime user registration code? (Preview)

Some older versions of EdAlive programs use QuickTime to display movies. When you install QuickTime, you may be asked to register. Your QuickTime registration is not associated with EdAlive, and you can choose whether or not you will register at your own discretion. Newer versions of EdAlive programs typically use the flash format for movies […]

30. Error: 16-bit MS-DOS Subsystem.
C:\WINDOWS\system32\AUTOEXEC.NT
(Preview)

An error message similar to the following appears when trying to install or run the program: “C:\WINDOWS\system32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate the application.” Explanation The AUTOEXEC.NT file may be missing or may have been corrupted, due to a variety of reasons. One […]

31. In BRAINtastic! version 1.x, the same question is repeated indefinitely (Preview)

This is an issue with a couple of questions in the BRAINtastic! series. It is more common in the earlier BRAINtastic! Maths products. Certain questions may start to appear more frequently as the current content selection is completed, and eventually those questions will repeat indefinitely. Download and install the latest BRAINtastic Central Control Patch.

32. Some users are not visible. (Preview)

When logged in to the computer with certain users, some user account within BRAINtastic! are not visible. Explanation On Windows XP, if standard users do not have read/write permissions on the installation folder, user profiles will be created in Document and Settings\User\Application Data\EdAlive\Braintastic rather that the installation folder (the default is C:\Program files\Braintastic). In this […]

33. Combining two BRAINtastic! installations (Preview)

I already have BRAINtastic! installed. How do I add a new Reward Game or Content Module to the existing installation? This PDF document explains the process of combining multiple BRAINtastic! installations.

34. What is the maximum number of users that can be created? (Preview)

BRAINtastic! is limited to 64 groups with a maximum of 64 users in each group. A total of 2048 users can be added within the program.

35. Question q_25059, "Beginning and End" (Preview)

The Words Skills ONE question q_25059, “Beginning and End”, asks you to complete 2 words, “dress” and “seal”. If the question is answered correctly, when it checks your answer, it declares that the “s” for “seal” is incorrect. This issue only applies to the BRAINtastic! V1 Word Skills, and has been fixed in BRAINtastic V2 […]

36. Error: 16-bit Windows Subsystem
C:\WINDOWS\system32\CONFIG.NT
(Preview)

An error message similar to the following appears when trying to install or run the program: “The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate the application.” This error message is similar to the 16-bit MS-DOS Subsystem error. Follow the same procedure, using the “CONFIG.NT” file. Note […]

37. Networking EdAlive Products (Preview)

Can EdAlive products be used over a network so that any student data can be stored in a central location? By “networking”, we mean the ability of the program to send and receive information over the network for centralised storage. We do not mean the ability to install a single copy of the program on […]

38. Performing a manual installation (Preview)

How can the product be installed manually if, for example, the installer program doesn’t work? Manually installing the program varies depending on the operating system you are using. It also depends on the version you are using, as not every version of EdAlive products provide manual installation files. Macintosh Copy the required files from the […]

39. Installation issues on a Windows computer (Preview)

Sometimes issues can arise when installing on a Windows platform. Using safe mode may help resolve this issue.

40. The EdAlive Server running as a service (Preview)

A bug has been identified with EdAlive Server (v1.3.2r4) that prevents it from running as a service on Windows computers. Attempting to start the service causes the following error message: “Could not start the EdAliveServer service on Local Computer. Error 2: The system cannot find the file specified.” Solution: We have released a new version […]

41. Client/Server Network Configuration (Preview)

How can I change the network configuration of the EdAlive Server and the client programs? The EdAlive Server works by listening for incoming connections on a “lobby” port (1626 by default) and passes each connection off to a new port in a specified range (ports 2000-4000 by default) for data communication. By default, the client […]

42. Error: "Maximum limit of 64 users has been reached." (Preview)

When creating users, the following error appears: “Maximum limit of 64 users has been reached.” Explanation Each group can contain a maximum of 64 users. You are probably trying to create users in a group that already contains 64 users. Solution You can create up to 64 groups according to your own criteria. For example, […]

43. The program can't connect to the EdAlive Server. (Preview)

The program can’t connect to the EdAlive Server. Possible Solutions If the client program cannot find the EdAlive Server, check the following: That the EdAlive Server application is running. If the EdAlive Server is installed as an application, you should see a “module window” for each client application That you are using the correct version […]

44. Error: "Not a valid win32 application." (Preview)

When you run the program the following error appears: “Not a valid win32 application.” Explanation This error can occur if the program installation becomes corrupted. Solution To resolve this issue: Uninstall the program. Empty the temporary files folder. This can be done using the Disk Cleanup tool. Optionally, you may wish to run an anti-virus/anti-spyware […]

45. Error Message: "The instruction at 'abc123' referenced memory at 'abc123'. The memory could not be 'written'." (Preview)

Error Message: “The instruction at ‘abc123’ referenced memory at ‘abc123’. The memory could not be ‘written’.” This is an issue for Windows computers only. Explanation This problem is caused by a memory setting that is rarely enabled on Windows client systems but seems to be enabled by default on Windows servers. Solution Add a D.E.P. […]

46. In BRAINtastic! Maths P-K, correct answers are marked as incorrect. (Preview)

An issue has been identified with two questions contained in BRAINtastic Maths P-K V1.0 Standard. In both cases, the user gets these questions wrong even though they have answered them correctly. Download and install the BRAINtastic! P-K Maths Patch.

47. Exporting and printing user statistics (Preview)

How can I export and print user statistics? To export use statistics, click the “Export Stats” button at the bottom of the “User Stats” screen. This will export (in text format) the results shown on the screen. To print user statistics (such as results, statistics, etc), use the print screen capabilities of your operating system. […]

48. BRAINtastic Central Control patch - Network Version (Windows) (Preview)

This update (1.4.1) fixes know bugs and issues as well as adding additional features. For more information please read the change log below.

49. BRAINtastic Word Skills Pre-release patch (Windows) (Preview)

If you are using BRAINtastic Word Skills Pre-release version and either of the following messages occur then download this Pre-Release patch. You can however run the software in Windows XP as an Administrator without this problem.

50. BRAINtastic Central Control patch - Network Version (Mac OS X) (Preview)

This update (1.4.1) fixes know bugs and issues as well as adding additional features. For more information please read the change log below.

51. BRAINtastic Central Control patch (Windows) (Preview)

This update (1.4.1) fixes know bugs and issues as well as adding additional features. For more information please read the change log below.

52. BRAINtastic! Maths P-K Content Update (Mac) (Preview)

This patch updates the content for version 1 of BRAINtastic! Maths P-K.

53. BRAINtastic! Maths P-K Content Update (Windows) (Preview)

This patch updates the content for version 1 of BRAINtastic! Maths P-K.

54. BRAINtastic Central Control patch (Mac OS X) (Preview)

This update (1.4.1) fixes know bugs and issues as well as adding additional features. For more information please read the change log below.