EdAlive Server Topics

The list of topics below are ordered from most popular to least popular.

1. The CD/DVD is not recognised in Windows 2000/XP/Vista (Preview)

Sometimes after inserting a CD/DVD, the drive does not recognise the disc. CD/DVD read issues can have many causes. After completing each of these possible solutions, test the CD/DVD to see whether or not the issue has been resolved. For any procedure that requires you to change current system settings, record the original settings before […]

2. Error: "This Application cannot run." (Preview)

When trying to run the program, the following error message appears: “This Application cannot run.” Running the program in Compatibility Mode may fix this problem. You can either manually set the Compatibility Mode or use the Program Compatibility Wizard to do this.

3. Running a program in Compatibility Mode (Preview)

On a Windows computer, some of the more common issues can be resolved by running the program in Compatibility Mode. Depending on your operating system, the following links may prove useful. Compatibility Mode in Windows 2000 Compatibility mode in Windows XP Compatibility Mode in Windows Vista. Try different compatibility settings until you find one which […]

4. Error: "Macromedia projector has encountered a problem and needs to close." (Preview)

When launching an EdAlive program, the following error occurs: ”Macromedia projector has encountered a problem and needs to close.” To resolve this issue, try the following suggestions. Possible Solution A Run the program in compatibility mode. Possible Solution B Open the QuickTime Player and select “Preferences” from the “Edit” menu. Under “Video Change” on the […]

5. Error: KRNL386.EXE (Preview)

When trying to install the program on Windows 95/98/Me/XP, the following error appears: “Install has caused an error in KRNL386.EXE” This problem may be caused by a conflict or lack of system resources. Check you have the correct system requirements and reinstall the program as follows: Close all programs. Disable any anti-virus and firewall programs […]

6. Changing the location of the EdAlive Server (Preview)

How can I change the installation folder of the EdAlive Server and still use the existing group and user data? If you have already installed and used the EdAlive Server (so that group and user data has been written to the hard drive) and now want to change the installation directory, you will need to […]

7. Error: "Set handle context entry point" (Preview)

When running the program, the following error appears: “Set handle context entry point” You can fix this error by deleting your temporary files.. You might also need to install the program manually.

8. Installation instructions (standalone version) (Preview)

How do I install the program on the local hard drive? Most EdAlive products come with a QuickStart card, which gives basic instruction for installing and using the program. See the QuickStart card that came with your CD.

9. Running the EdAlive Server as a Windows service (Preview)

Can the EdAlive Server be run as a Windows service, so that the Administrator does not have to be logged in all the time? There are several options for running the EdAlive Server as a Windows service. Solution A – Upgrade the EdAlive Server Uninstall the old version of the EdAlive Server, and download and […]

10. Unresponsive installations on a Mac OS X (Preview)

When installing the program on a Mac OS X, clicking the “Install” button has no effect. This is a permissions issue. Log in as a computer administrator and try installing the program.

11. Converting/importing module data (Preview)

Can group and user data be converted or imported from one EdAlive Server module to another? It’s currently not possible to convert student and class data from one module to another. However, the latest version of BRAINtastic! Central Control allows you to import data from CSV (Comma Separated Values) format. See here Otherwise, each group […]

12. Application Error This application cannot run. Try restarting your computer. Mac OS X 10.4 or Later. (Preview)

An issue has been identified that effects Apple computers running Mac OS X 10.4, 10.5, 10.6 or 10.7 that are using case sensitive file systems. Upon running the application the following error is generated: Application Error This application cannot run. Try restarting your computer. Unfortunately, there is currently no solution to this problem. Please install […]

13. Creating a shortcut/alias (Preview)

How do I create a shortcut/alias to the program on the desktop? Presently, the default settings for program installers create a shortcut/alias on the desktop for all user accounts (previously, the installer only created the shortcut/alias for the currently logged in user). Use these instructions if a shortcut/alias was not placed on your desktop and […]

14. Error: "This program has performed an illegal operation and will be shut down" (Preview)

When running the program, the following error occurs: “This program has performed an illegal operation and will be shut down.” Explanation This problem may be caused by a conflict or lack of system resources. Check you have the correct system requirements and reinstall the program as follows: Uninstall the program. Reboot your computer. Close all […]

15. Error: "Unable to write to file." (Preview)

When logged on as a standard user on Windows XP, the following access errors occur when trying to use the program: “Unable to write to file. Press OK to continue.” Explanation This is a permissions issue. Solution To resolve the problem do the following: Log in as an administrator. Right click the program folder and […]

16. What are the minimum system requirements? (Preview)

You can find the minimum system requirements on the product index page.

17. Enabling the security tab on Windows XP (Preview)

To enabled the security tab on Windows XP, follow the steps below. Note that for Windows XP Home, you may need to follow these steps in Safe Mode. Open the Control Panel from the Start menu. Double click “Folder Options”. Under the “Advanced settings” section of the “View” tab, de-select “Use simple file sharing (Recommended)”. […]

18. Error: "General Protection Fault" (Preview)

When running the program on a Windows computer, the following error message appears: “General Protection Fault in Module ******.EXE at ****” Explanation This issue is probably caused by a conflict or lack of system resources. Solution Uninstall the program Reboot your computer. Disable any anti-virus and firewall programs that you have running. Delete your temporary […]

19. The installation program does not run automatically. (Preview)

After inserting the CD into the CD drive of the computer, the installation program does not run automatically. Explanation 1 You are using an Apple Macintosh with Max OS X. Solution Since the release of the Max OS X line of operating systems, Apple have dropped the feature of automatically running programs or opening files […]

20. Various graphical issues (Preview)

When starting the program, one or more of the following graphical errors appear: The program window is not aligned to the edges of the screen. The screen splits in half. The screen moves to one side. Lowering video hardware acceleration has been known to resolve these display issues. Updating your video drivers, and changing the […]

21. Error: "Fatal exception error" (Preview)

When running the program, the following error appears: “Fatal exception error” There are many potential causes to a fatal exception error. This microsoft article may be of assistance in resolving it.

22. The EdAlive Server (version 1.2) starts then shuts down when run as a service. (Preview)

If the default installation path of the EdAlive Server is changed when installing the program as a service, the following error appears: “The EdAlive Server service on Local Computer started and then stopped. Some services stop automatically if they have no work to do, for example, the Performance Logs and Alerts service”. Explanation This error […]

23. Multiple client connection issues on a Mac (Preview)

When opening more than one EdAlive network program (e.g., BRAINtastic!, Typing Tournament, Ultimate Maths Invaders, Volcanic Panic!, Baggin’ the Dragon, Words Rock!), the client fails with a connection error. However, if you click “Search again” the client connects to the EdAlive Server without difficulty. Downloading and installing the latest EdAlive Server should fix this issue. […]

24. Error: "decompression error" (Preview)

When trying to install the program, the following error appears: “decompression error” Explanation This problem may be caused by a variety of reasons. Solution If you are using an older version of the product, you can resolve this issue by performing a manual installation. Newer versions of the product do not come with manual installation […]

25. Opening Firewall Ports on Windows (Preview)

What is a port? A port is an opening into your computer through which information can flow. For example, if you are exchanging instant messages with someone who wants to send you a file, such as a photo, your firewall program (e.g., Windows Firewall) will ask you if you want to unblock the request so […]

26. Same user logged-in more than once. (Preview)

The same user can be logged-in more than once. Explanation With version 1.1 of the EdAlive Server, there was an issue with the modules supplied for Numbers Up! 2 Baggin’ the Dragon, Ultimate Maths Invaders and Typing Tournament, whereby it was possible to have the same user logged in more than once. Solution Download the […]

27. Linux compatibility (Preview)

Can the EdAlive Server run on a Linux computer? The EdAlive Server was designed to run on a Windows and Mac OS X operating system. EdAlive does not officially support running their applications in Linux environments, although members of the Ubuntu community have managed to run the EdAlive Server on Linux without any assistance from […]

28. The EdAlive Server crashes (Preview)

When a user with custom settings tries to log on, the EdAlive Server crashes. To solve this issue, upgrade to the latest EdAlive Server (this is a free download).

29. Can the EdAlive Server work with an NT4 server? (Preview)

All indications are that the EdAlive Server can not work with an NT4 server. Please note that NT4 is no longer supported by Microsoft.

30. Error: "Unable to create scan/connection port at :1626" (Preview)

The EdAlive Server is installed, but the following error appears when the client tries to connect: “Unable to create scan/connection port at :1626″ This error message can occur if there is another copy of the EdAlive Server running on the same computer. You should only run the latest version of the EdAlive Server running on […]

31. EdAlive Server shuts down after starting on Mac OSX Server 10.7, and 10.8 (Preview)

After installing the EdAlive Server on Mac OSX Server 10.7, or 10.8, EdAlive Server may quit on start up. This is caused by a permissions issue on some installations of OSX Server 10.7, and 10.8. To fix this, please follow these instructions: 1. Open Finder 2. Navigate to LocalDisk\Library\Application Support 3. Create a folder called […]

32. EdAlive Server stops working when you exit remote desktop (Preview)

This happens when you install the EdAlive server on a Windows Server via remote desktop. It is caused by Microsoft Security features in the operating system that stop a program from running which has been installed in a remote desktop session. To overcome this you need to install the EdAlive Server using Remote Desktop for […]

33. Unable to create scan/connection host at :1626 EdAlive Server shuts down after being opened (Preview)

EdAlive Server may shut down without notice when you start it. If you check the server_log.txt in the applications dirrectory, you will see the following entry: “Unable to create scan/connection host at :1626” This happens when you are running the server on a wireless connection. EdAlive Server requires the computer it’s installed on to have […]

34. What type of computer do I need to run the EdAlive Server program? (Preview)

What type of computer do I need to run the EdAlive Server program? Do I need a server computer running an operating system like Windows Server 2003 or Mac OS X server?No! The EdAlive Server can be run on any computer that is on the same subnet as the client computers.

35. Error: 16-bit Windows Subsystem
C:\WINDOWS\system32\CONFIG.NT
(Preview)

An error message similar to the following appears when trying to install or run the program: “The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate the application.” This error message is similar to the 16-bit MS-DOS Subsystem error. Follow the same procedure, using the “CONFIG.NT” file. Note […]

36. Performing a manual installation (Preview)

How can the product be installed manually if, for example, the installer program doesn’t work? Manually installing the program varies depending on the operating system you are using. It also depends on the version you are using, as not every version of EdAlive products provide manual installation files. Macintosh Copy the required files from the […]

37. Networking EdAlive Products (Preview)

Can EdAlive products be used over a network so that any student data can be stored in a central location? By “networking”, we mean the ability of the program to send and receive information over the network for centralised storage. We do not mean the ability to install a single copy of the program on […]

38. Client/Server Network Configuration (Preview)

How can I change the network configuration of the EdAlive Server and the client programs? The EdAlive Server works by listening for incoming connections on a “lobby” port (1626 by default) and passes each connection off to a new port in a specified range (ports 2000-4000 by default) for data communication. By default, the client […]

39. Installation issues on a Windows computer (Preview)

Sometimes issues can arise when installing on a Windows platform. Using safe mode may help resolve this issue.

40. The EdAlive Server running as a service (Preview)

A bug has been identified with EdAlive Server (v1.3.2r4) that prevents it from running as a service on Windows computers. Attempting to start the service causes the following error message: “Could not start the EdAliveServer service on Local Computer. Error 2: The system cannot find the file specified.” Solution: We have released a new version […]

41. Novell compatibility (Preview)

Will the EdAlive Server run on a Novell server?No. The EdAlive Server requires a Windows or Mac OS X operating system.

42. Error: "Not a valid win32 application." (Preview)

When you run the program the following error appears: “Not a valid win32 application.” Explanation This error can occur if the program installation becomes corrupted. Solution To resolve this issue: Uninstall the program. Empty the temporary files folder. This can be done using the Disk Cleanup tool. Optionally, you may wish to run an anti-virus/anti-spyware […]

43. Separate copies of the EdAlive Server (Preview)

Do I need a separate copy of EdAlive Server for each program I am networking, and what are the programs that use the EdAlive client/server networking method? Only a single copy of the EdAlive Server needs to be running on your network. Multiple clients can connect to the server, and the server manages the reading/writing […]

44. The administration password cannot be changed. (Preview)

Explanation With version 1.1 of the EdAlive Server, there was an issue with the modules supplied for Numbers Up! 2 Baggin’ the Dragon, Ultimate Maths Invaders and Typing Tournament, whereby the administration password would revert to ‘admin’ when the server was restarted. Solution Download the latest version of the EdAlive Server, which comes with updated […]

45. The program can't connect to the EdAlive Server. (Preview)

The program can’t connect to the EdAlive Server. Possible Solutions If the client program cannot find the EdAlive Server, check the following: That the EdAlive Server application is running. If the EdAlive Server is installed as an application, you should see a “module window” for each client application That you are using the correct version […]

46. Updating EdAlive Server with Software Upgrade (Preview)

How do I update the EdAlive Server after updating to version 2 products? As older versions of the EdAlive Server wont support connections from V2 clients, EdAlive Server needs to be updated. EdAlive Server v1.4 ( Win | Mac ) is the latest version and it adds support for connections from Ultimate Maths Invaders V2 […]

47. EdAlive Server 1.4 (Mac) (Preview)

This version adds networking functionality for Ultimate Maths Invaders v2.

48. EdAlive Server 1.4 (Win) (Preview)

This version adds networking functionality for Ultimate Maths Invaders v2.