Numbers Up! Volcanic Panic Topics
The list of topics below are ordered from most popular to least popular.
Sometimes after inserting a CD/DVD, the drive does not recognise the disc. CD/DVD read issues can have many causes. After completing each of these possible solutions, test the CD/DVD to see whether or not the issue has been resolved. For any procedure that requires you to change current system settings, record the original settings before […]
2. Error: "This Application cannot run." (Preview)
When trying to run the program, the following error message appears: “This Application cannot run.” Running the program in Compatibility Mode may fix this problem. You can either manually set the Compatibility Mode or use the Program Compatibility Wizard to do this.
3. Running a program in Compatibility Mode (Preview)
On a Windows computer, some of the more common issues can be resolved by running the program in Compatibility Mode. Depending on your operating system, the following links may prove useful. Compatibility Mode in Windows 2000 Compatibility mode in Windows XP Compatibility Mode in Windows Vista. Try different compatibility settings until you find one which […]
4. Retrieving user passwords (Preview)
When the user logs into the game, an “Input Alert” screen appears with the error: “Incorrect Password” How can user passwords be retrieved? User passwords can be retrieved from the administration section. Simply login as the administrator by clicking the “Teacher/Parent” button for Spelling Force Version 1, or the “Admin” for Spelling Force Version 2. […]
When launching an EdAlive program, the following error occurs: ”Macromedia projector has encountered a problem and needs to close.” To resolve this issue, try the following suggestions. Possible Solution A Run the program in compatibility mode. Possible Solution B Open the QuickTime Player and select “Preferences” from the “Edit” menu. Under “Video Change” on the […]
6. Error: KRNL386.EXE (Preview)
When trying to install the program on Windows 95/98/Me/XP, the following error appears: “Install has caused an error in KRNL386.EXE” This problem may be caused by a conflict or lack of system resources. Check you have the correct system requirements and reinstall the program as follows: Close all programs. Disable any anti-virus and firewall programs […]
7. Error: "Set handle context entry point" (Preview)
When running the program, the following error appears: “Set handle context entry point” You can fix this error by deleting your temporary files.. You might also need to install the program manually.
8. Installation instructions (standalone version) (Preview)
How do I install the program on the local hard drive? Most EdAlive products come with a QuickStart card, which gives basic instruction for installing and using the program. See the QuickStart card that came with your CD.
9. Unresponsive installations on a Mac OS X (Preview)
When installing the program on a Mac OS X, clicking the “Install” button has no effect. This is a permissions issue. Log in as a computer administrator and try installing the program.
10. Converting/importing module data (Preview)
Can group and user data be converted or imported from one EdAlive Server module to another? It’s currently not possible to convert student and class data from one module to another. However, the latest version of BRAINtastic! Central Control allows you to import data from CSV (Comma Separated Values) format. See here Otherwise, each group […]
11. Application Error This application cannot run. Try restarting your computer. Mac OS X 10.4 or Later. (Preview)
An issue has been identified that effects Apple computers running Mac OS X 10.4, 10.5, 10.6 or 10.7 that are using case sensitive file systems. Upon running the application the following error is generated: Application Error This application cannot run. Try restarting your computer. Unfortunately, there is currently no solution to this problem. Please install […]
12. Creating a shortcut/alias (Preview)
How do I create a shortcut/alias to the program on the desktop? Presently, the default settings for program installers create a shortcut/alias on the desktop for all user accounts (previously, the installer only created the shortcut/alias for the currently logged in user). Use these instructions if a shortcut/alias was not placed on your desktop and […]
13. Error: "Unable to write to file." (Preview)
When logged on as a standard user on Windows XP, the following access errors occur when trying to use the program: “Unable to write to file. Press OK to continue.” Explanation This is a permissions issue. Solution To resolve the problem do the following: Log in as an administrator. Right click the program folder and […]
14. What are the minimum system requirements? (Preview)
You can find the minimum system requirements on the product index page.
When running the program, the following error occurs: “This program has performed an illegal operation and will be shut down.” Explanation This problem may be caused by a conflict or lack of system resources. Check you have the correct system requirements and reinstall the program as follows: Uninstall the program. Reboot your computer. Close all […]
16. Enabling the security tab on Windows XP (Preview)
To enabled the security tab on Windows XP, follow the steps below. Note that for Windows XP Home, you may need to follow these steps in Safe Mode. Open the Control Panel from the Start menu. Double click “Folder Options”. Under the “Advanced settings” section of the “View” tab, de-select “Use simple file sharing (Recommended)”. […]
17. Error: "General Protection Fault" (Preview)
When running the program on a Windows computer, the following error message appears: “General Protection Fault in Module ******.EXE at ****” Explanation This issue is probably caused by a conflict or lack of system resources. Solution Uninstall the program Reboot your computer. Disable any anti-virus and firewall programs that you have running. Delete your temporary […]
18. The installation program does not run automatically. (Preview)
After inserting the CD into the CD drive of the computer, the installation program does not run automatically. Explanation 1 You are using an Apple Macintosh with Max OS X. Solution Since the release of the Max OS X line of operating systems, Apple have dropped the feature of automatically running programs or opening files […]
19. Error: "The ordinal 1334 could not be located..." (Preview)
When trying to run the program, the following error appears: “The ordinal 1334 could not be located in the dynamic link library IML32.dll.” If the OK button is clicked, a second error follows: “This application cannot start as it cannot create needed files. There may not be enough free disk space.” Explanation This problem is […]
20. Various graphical issues (Preview)
When starting the program, one or more of the following graphical errors appear: The program window is not aligned to the edges of the screen. The screen splits in half. The screen moves to one side. Lowering video hardware acceleration has been known to resolve these display issues. Updating your video drivers, and changing the […]
21. Error: "Fatal exception error" (Preview)
When running the program, the following error appears: “Fatal exception error” There are many potential causes to a fatal exception error. This microsoft article may be of assistance in resolving it.
How can I set up a shared location for networking EdAlive programs? Many EdAlive products come as standalone and client/server versions. The client/server versions are specifically designed to run over a network, while the standalone versions are not. However, some of the licence versions (Spelling Force and Volcanic Panic) can read/write files over a network […]
23. Error: "decompression error" (Preview)
When trying to install the program, the following error appears: “decompression error” Explanation This problem may be caused by a variety of reasons. Solution If you are using an older version of the product, you can resolve this issue by performing a manual installation. Newer versions of the product do not come with manual installation […]
Note: this topic applies to the network settings for School Site Versions only. The procedure for setting up Numbers Up! Volcanic Panic to work over a network is similar to that of Spelling Force and involves using shared locations. The process is different depending on your operating system, so first follow these instructions to configure […]
25. Only a single user can login at any one time. (Preview)
Explanation This issue is probably caused because you are trying to run Numbers Up! Volcanic Panic across a network – if you try to install a single copy onto your network server, with each client computer running it over the network, you will cause an error because files cannot be opened more than once at […]
26. What is the QuickTime user registration code? (Preview)
Some older versions of EdAlive programs use QuickTime to display movies. When you install QuickTime, you may be asked to register. Your QuickTime registration is not associated with EdAlive, and you can choose whether or not you will register at your own discretion. Newer versions of EdAlive programs typically use the flash format for movies […]
An error message similar to the following appears when trying to install or run the program: “C:\WINDOWS\system32\AUTOEXEC.NT. The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate the application.” Explanation The AUTOEXEC.NT file may be missing or may have been corrupted, due to a variety of reasons. One […]
Numbers Up! Volcanic Panic does not run from a network server. You will need to perform a full installation of the program on each client machine. However, you can save student data on a network drive by following these instructions.
An error message similar to the following appears when trying to install or run the program: “The system file is not suitable for running MS-DOS and Microsoft Windows applications. Choose ‘Close’ to terminate the application.” This error message is similar to the 16-bit MS-DOS Subsystem error. Follow the same procedure, using the “CONFIG.NT” file. Note […]
30. Performing a manual installation (Preview)
How can the product be installed manually if, for example, the installer program doesn’t work? Manually installing the program varies depending on the operating system you are using. It also depends on the version you are using, as not every version of EdAlive products provide manual installation files. Macintosh Copy the required files from the […]
31. Networking EdAlive Products (Preview)
Can EdAlive products be used over a network so that any student data can be stored in a central location? By “networking”, we mean the ability of the program to send and receive information over the network for centralised storage. We do not mean the ability to install a single copy of the program on […]
32. Installation issues on a Windows computer (Preview)
Sometimes issues can arise when installing on a Windows platform. Using safe mode may help resolve this issue.
33. The EdAlive Server running as a service (Preview)
A bug has been identified with EdAlive Server (v1.3.2r4) that prevents it from running as a service on Windows computers. Attempting to start the service causes the following error message: “Could not start the EdAliveServer service on Local Computer. Error 2: The system cannot find the file specified.” Solution: We have released a new version […]
34. Error: "Director player error, index out of range" (Preview)
Upon answering a question, the following error is displayed: “Director player error, index out of range” This error often occurs if: You have a computers that has multi-language support activated You are running a regional version of the operating system Double byte fonts are enabled This issue only related to version 1.2.2 of Numbers Up! […]
35. Error: "Maximum limit of 64 users has been reached." (Preview)
When creating users, the following error appears: “Maximum limit of 64 users has been reached.” Explanation Each group can contain a maximum of 64 users. You are probably trying to create users in a group that already contains 64 users. Solution You can create up to 64 groups according to your own criteria. For example, […]
36. Error: "Not a valid win32 application." (Preview)
When you run the program the following error appears: “Not a valid win32 application.” Explanation This error can occur if the program installation becomes corrupted. Solution To resolve this issue: Uninstall the program. Empty the temporary files folder. This can be done using the Disk Cleanup tool. Optionally, you may wish to run an anti-virus/anti-spyware […]
37. Error Message: "The instruction at 'abc123' referenced memory at 'abc123'. The memory could not be 'written'." (Preview)
Error Message: “The instruction at ‘abc123’ referenced memory at ‘abc123’. The memory could not be ‘written’.” This is an issue for Windows computers only. Explanation This problem is caused by a memory setting that is rarely enabled on Windows client systems but seems to be enabled by default on Windows servers. Solution Add a D.E.P. […]
This patch is designed to solve a problem that can occur:
* on a computer that has multi-language support activated.
* on a computer that is running a regional version of the operating system.
* if double byte fonts are enabled.
39. Patch for errors when trying to run installed program (Preview)
Are you having problems with Numbers Up! Volcanic Panic, Numbers Up! 2 Baggin’ the Dragon, Ultimate Maths Invaders, Typing Tournament or Words Rock crashing when you try to run it on Windows (9x, NT, 2000, XP, etc…)? If you think your problem could be the same as the one described here in our support section then the following information might help.