The CD/DVD is not recognised in Windows 2000/XP/Vista

Sometimes after inserting a CD/DVD, the drive does not recognise the disc. CD/DVD read issues can have many causes.

After completing each of these possible solutions, test the CD/DVD to see whether or not the issue has been resolved. For any procedure that requires you to change current system settings, record the original settings before completing the procedure.

  1. Verify that the correct disc (CD/DVD) is used when prompted to insert the disc.
  2. For programs on DVD, verify that the drive containing the DVD is, in fact, a DVD drive and not a CD drive, as DVD drives can read both DVDs and CDs, while CD drives can only read CDs. Most DVD drives will have DVD printed on the front.
  3. If multiple disc drives exist (e.g., CD-ROM, CD-RW, DVD-ROM, DVD+/-/±RW, DVD-RAM), insert the CD/DVD into the other drive and try again.
  4. If you are attempting to install a program and the installation does not begin after inserting the CD/DVD into the proper drive, refer to the program’s instructions for the installation procedure. Alternatively, try starting the installation in the following manner:
    1. Close all programs and windows
    2. Click Start, select Settings (Windows 2000/XP Classic Start Menu) and click Control Panel.
    3. Double-click the Add/Remove Programs icon. Note that for Windows XP, if the Add/Remove Programs icon does not appear in the Control Panel, click Classic View on the left to see the Add/Remove Programs icon.
    4. Verify that the CD/DVD is in the correct drive and click the Add New Programs button.
    5. Click the CD or Floppy button (the Install from Floppy Disk or CD-ROM window will open) and then click “Next”. Windows will begin scanning the drives for any Setup or Install files. After the drives are scanned, the install command will appear in the Open: line. If the Open: line is empty, stop here and continue with Step 5.
    6. Click Finish. The installation should begin. Follow the program instructions to complete the installation.
  5. Clean the CD/DVD in the following manner:
    1. Place a small amount of nonabrasive liquid soap on the shiny side of the CD/DVD.
    2. Using your fingertips and warm water, gently rub the soap on the CD/DVD in a circular motion.
    3. Rinse the CD/DVD thoroughly and dry it using a clean, soft T-shirt or lint-free towel (do not use paper towels or tissue paper).
  6. Verify that the CD/DVD driver is up to date.
  7. Try to use a different CD or DVD in the drive to see if that disc can be read.
  8. If possible, insert the problem CD/DVD into a CD/DVD drive of another computer to see if the issue persists.