Contact EdAlive if you purchased your product directly from EdAlive, or if you have been unable to resolve your issue by first contacting the appropriate EdAlive partner.
The following list will help you determine whom to contact for further technical support.
Australia/New Zealand
Harvey Norman EdAlive
BigW EdAlive
Officeworks EdAlive
Leading Edge EdAlive
Pearson Education (BOOST) Pearson Education (BOOST)
Apple Stores EdAlive
Next Byte Try and Byte
Mac1 Try and Byte
Computers Now Try and Byte
Streetwise Try and Byte
United Kingdom
High Street Retailers formjet
Apple Stores Softline
Apple Premium Resellers Softline
Equip Softline
REM REM
United States of America
Sundae Sundae
International
EdAlive/Other EdAlive
EdAlive Contact Information
Web: support.edalive.com
Email: Technical Support Email Form
Phone:
- Australian schools: 02 6776 0200
- Australian Private users: 1902 250 086
(Charges of $1/minute apply)
- International users: +61 2 6776 0200
(Office hours: 8:30 am – 5:00 pm Sydney Time)
If you are unable to call within office hours please leave a detailed voice message including your contact details on our answering service.
Contact Details for Technical Support Partners
The following is a list of EdAlive partners who provide technical support.
Pearson Education (BOOST)
Web: www.boostseries.com
Phone: 1902 250 086 (Charges of $1/minute apply)
Try and Byte
Phone: 02 9906 5227
Email: 
formjet
Email: 
Phone: +44 (0) 870 600 1434
Softline
Email: 
Phone: +44 (0)1293 827900
REM
Phone: +44 (0)1458 254700
Web: http://www.r-e-m.co.uk/rem/xrem.php?inf=services&area=support
Learning Services
Phone: 1-800-877-9378
Web: http://www.learningservicesus.com/home/ls1/contact_main.html