• If the program is installed but does not start properly, try uninstalling the program and then re-installing it.
  • If your CD drive cannot detect the CD, check the CD for any scratches or smudges on the silver side of the CD. To clean the CD, wipe it with a soft cloth from the centre of the CD to the outside edge. After you have cleaned the CD, put it back in the CD drive and try re-installing.
  • If possible put the CD in another computer, just to see if it will run on the other computer. If it works, then the CD drive may be defective on the first computer.